2020 has been a nightmare for most, but I started the year optimistic that I was going to solve my personal support woes. I found a promising care provider called Serenity Integrated Care in March and we had a good honeymoon period. Now, my care is managed incompetently, I endure frequent lateness and absence, PA's constantly on the phone and incorrect invoices. These are just a few of the issues I am facing. This blog highlights my experiences and my journey into employing PAs directly.